Last updated: October 2026

Who is responsible for your data?

Inkenza LTD is the data controller for the personal information covered by this policy.

INKENZA LTD
Company number: 15205669
128 City Road, London EC1V 2NX, United Kingdom
Email: info@inkenza.com

What information do we collect?

Depending on how you use the site, we may collect:

• What you send us: your name, email address and the content of your message.
• Your order information: billing and delivery address, phone number, the items bought and your order history.
• Your account information: if you register, your login details, saved addresses, past orders and preferences.
• Your payment information: what we need to take payment. We accept bank transfer and card (Visa and Mastercard). We never store your full card number; card payments are handled securely with 3D Secure.
• Technical information: your IP address, browser, device type and how you use the site, collected through cookies.
• Marketing preferences: whether you have opted in.

We do not knowingly collect sensitive information, and we do not buy personal data from others.

Why do we use it?

• To fulfil and deliver your orders and run your account (performance of a contract).
• To answer your messages (legitimate interests).
• To meet legal and tax duties, such as keeping sales records (legal obligation).
• To improve the store and see how it is used (legitimate interests).
• To send marketing where you have asked for it (consent).

You can withdraw marketing consent whenever you like, using the unsubscribe link or by contacting us.

What about cookies?

This site uses cookies. The necessary ones keep the store running, such as your login and basket. With your consent, we also use marketing cookies. A banner on your first visit lets you accept or reject non-essential cookies, and you can change this later. The full list is in our Cookie Policy.

Who do we share it with?

We do not sell or rent personal data, and we do not share it for advertising. A few providers handle data for us, only on our instructions:

• Hertwill, our fulfilment partner, which receives your delivery details to pack and ship your order.
• Our hosting and security provider, which runs the website.
• Our email provider, which delivers and stores your messages and order emails.
• Our payment provider, which processes your payment securely.
• Our analytics provider, where you have accepted analytics cookies.

We may also share information when the law requires it.

Is your data sent abroad?

Some providers, including Hertwill, may operate outside the UK and the European Economic Area. Where they do, suitable safeguards cover the transfer, such as UK and EU standard contractual clauses.

How long do we keep it?

We keep enquiry messages for up to 24 months after we last hear from you. Order and account records are kept while your account is active and then for as long as the law requires, usually up to 6 years for tax and accounting. After that, the data is deleted.

How is it protected?

The site runs over HTTPS and payment data is encrypted. Only the people who need access have it, protected by strong authentication. No system is fully secure, but we take reasonable steps to keep your data safe.

What are your rights?

• Ask what we hold about you and get a copy.
• Have incorrect data corrected.
• Have your data deleted.
• Restrict or object to how we use it.
• Receive your data in a portable format.
• Withdraw consent where we rely on it.

To use any of these, email info@inkenza.com. We reply within one month, free of charge.

How do you complain?

If you are unhappy with how we handled your data, tell us first so we can put it right. You can also contact the UK Information Commissioner’s Office at ico.org.uk, or, in the EEA, your local authority.

What about children?

This site is not aimed at children, and we do not knowingly collect data from anyone under 16. If you think a child has sent us information, contact us and we will remove it.

Will this policy change?

If it does, we update the date at the top. If a change is important, we will say so clearly.

Contact

INKENZA LTD
Company number: 15205669
128 City Road, London EC1V 2NX, United Kingdom
Email: info@inkenza.com