Help
Shipping, returns, sizes and orders, all in one place. Cannot spot your question? Email us and a person will write back.
Contact us
Email info@inkenza.com with your order number and an actual human writes back.
Shipping and delivery
Parcels go to the 27 EU countries plus the United Kingdom. Pick yours from the full list at checkout.
3 to 8 business days within the EU and 4 to 10 to the UK. Some pieces are handmade or made to order, and the product page says so. AIPI boots take 7 to 14 business days to make, HILP pieces 1 to 2 weeks, before they ship.
Tracked standard shipping costs €8 per order.
Yes. We email you a tracking link as soon as your order ships. Each label ships from its own workshop, so an order from two labels arrives as two parcels.
VAT is already in the price. Ordering within the EU means no customs bill. In the UK, import tax or duties may be charged when it arrives.
Returns
Yes. Send back unworn pieces, tags still on, within 30 days of ordering. Email us first with your order number and we will reply with the return address. Every label sends from its own warehouse.
Email a photo within 30 days and we will swap it or give your money back.
Yes, as long as the label has your size left. Email us and we will sort it.
Sizing
Clothing follows each label’s standard sizing and shoes use EU sizes. If you are between sizes, email us and we check with the label before you order.
Independent labels, mostly from Estonia and Lithuania, such as Hopera, Aipi, PYKOK and NO MORE. The maker is named on every product.
Buying and paying
Email us quick as you can. If the label has already shipped it, we cannot edit the order, but you can still send it back.
Pay by card (Visa or Mastercard) or by bank transfer. There is no fee for either.
Follow the care label in the garment. Wipe leather with a dry cloth, and keep silver in its pouch when you are not wearing it.