Last updated: October 2026

You can pay by bank transfer or card. This page explains how payments work on inkenza.com, run by Inkenza LTD (“we”, “us”, “our”). Placing an order means you accept the terms below.

How can you pay?

• Bank transfer. Use the bank details we show on the order confirmation page and in your order email to send the payment. Your order is processed once the payment arrives and clears. No fee applies.
• Card (Visa and Mastercard). Handled securely by our provider; your order is confirmed as soon as the payment is authorised. No fee applies.

We do not accept PayPal, cash, cheque or cryptocurrency. If this changes, we will update the page.

Which currency are you charged in?

Your order is billed in the currency shown at checkout, and that is what your card or bank account is charged. If your account is in another currency, your bank sets the exchange rate and may add a conversion fee, which is outside our control.

What are the steps?

• Choose bank transfer or card at checkout.
• For bank transfer, send your payment, processing starts once the funds clear.
• For card, enter your details in the secure form, where your bank may verify you with 3D Secure.
• Once payment is authorised or received, you get an order confirmation email with your order and shipping details.

Orders are packed and shipped by Hertwill, so your order moves into fulfilment soon after payment is confirmed.

What about prices and taxes?

Prices include applicable taxes unless stated otherwise at checkout. Shipping is 8 EUR per order to the EU and the United Kingdom, shown before you confirm. We do not ship to other countries. If a pricing error occurs, we contact you before dispatch so you can approve the corrected price or cancel for a full refund.

We deliver to the 27 EU countries and the United Kingdom (28 in total). Orders outside the EU, such as to the UK, may incur import VAT or customs duties, which are not in the checkout price and are the customer’s responsibility.

Is payment secure?

• SSL/TLS encryption applies across the site, so your data is never sent unencrypted.
• Card payments go through our PCI DSS compliant provider with 3D Secure. Card details are entered into the provider’s secure form and are never stored on our servers.
• Orders are monitored for fraud and suspicious activity.

What if a payment fails?

If a card payment is declined, you are told at checkout and the order is not processed. For bank transfers, the order is held until payment arrives. Check your details or try the other method, and if problems continue, contact us at info@inkenza.com.

How do we prevent fraud?

To protect customers, orders may go through automated and manual fraud checks. We may ask for extra verification, delay or cancel any order we reasonably suspect to be fraudulent or unauthorised, and return any funds to the original payment method.

How do refunds work?

Refunds follow our returns process and Hertwill’s rules (returns within 30 days of the order date, items unused). Refunds go to the original payment method. The full process is on our Help page.

How is your order confirmed?

• Orders are confirmed once payment is authorised or received.
• You get an order confirmation email, including your shipping details.
• We may refuse or cancel any order at our discretion.

Contact

For payment questions, email info@inkenza.com. We aim to reply within 2 business days.

Company details

INKENZA LTD
Company number: 15205669
128 City Road, London EC1V 2NX, United Kingdom
Email: info@inkenza.com