Last updated: October 2026

What these terms cover

This page sets out the terms for using inkenza.com and buying from us. The site is run by Inkenza LTD, and “we”, “us” and “our” refer to that company. When you browse the site or place an order, you are agreeing to what is written here.

Who runs this site

INKENZA LTD
Company number: 15205669
128 City Road, London EC1V 2NX, United Kingdom
Email: info@inkenza.com

What do we sell?

We sell art-print clothing, handmade leather boots, bags and jewellery from independent European labels. Our orders are packed and shipped for us by our fulfilment partner, Hertwill. We try to show every design, colour, size and price correctly, though images are there to give you an idea and the item you receive may look slightly different on screen.

What happens when you order?

As soon as you order, we email you to confirm we have it. The order becomes a contract only when we accept it and send it out. We can turn down or cancel an order in some cases, for instance if an item is unavailable or if a price was shown wrongly.

How can you pay?

Prices are in the currency shown at checkout and include any applicable taxes unless we say otherwise. You pay when you order. We accept bank transfer and card (Visa and Mastercard). There is no fee for either payment method. Card payments are protected by 3D Secure, and we never keep your full card details. If our payment options change, we will update this page.

Where do we ship?

We deliver to the 27 EU countries and the United Kingdom, 28 in total. Shipping is 8 EUR per order to the EU and the United Kingdom. We do not ship to other countries yet. Orders are shipped by Hertwill, and delivery times are on our Help page. For deliveries outside the EU, such as the UK, import VAT or customs duties may be charged on arrival, and the customer covers these.

Can you return something?

You can return items within 30 days of the order date, following Hertwill’s rules. Items must come back unused, in their original condition and packaging. If an item arrives damaged or faulty, tell us and we will sort out a replacement or a refund. The full steps are on our Help page.

Who owns the content?

Everything on this website, including text, images, designs, logos and branding, belongs to Inkenza LTD or its licensors, and may not be copied or reused without our permission.

What are we responsible for?

As far as the law allows, we are not responsible for any indirect or knock-on loss from using our products or site. Nothing here removes any liability that cannot be removed by law, including your rights as a consumer.

Which law applies?

These terms are governed by the laws of England and Wales, and any dispute falls under the exclusive jurisdiction of its courts.

How to reach us

INKENZA LTD
Company number: 15205669
128 City Road, London EC1V 2NX, United Kingdom
Email: info@inkenza.com